BoardRoom Discussions

In my almost 18 years experience in HR and Training, 80% of the training modules we developed and/or conducted is geared towards skills development. As the global playing field change, so new skills are also being required. Now as a micro entrepreneur and freelance trainer, most requests that I also get is geared towards skills training. Not long ago, I conducted a 2 day training session for a gov’t agency, and as agreed upon, 1st day was for self image [values] and 2nd day will be on skills. Of the different topics I taught discussed, the subject of “integrity” made an impact. Skills based success is still the norm and character development or values enhancement almost always take the back seat. While skills development is not bad per se, there is a long term repercussion if character development is not given attention. Let’s read an excerpt from the article written by Lala Rimando entitled “When Executives Misbehave” in Newsbreak published on August 2, 2004

In the age of socialnomics, getting the right people and providing adequate training is a matter of priority because  information nowadays, spread faster because of social web.

Allow me to share this story:

A company organized an event to launch one of their products and invited press people, both from the traditional media and new media [bloggers], celebrities and other high profile people. If you have managed an event before, you understand that glitches do happen. Filipinos have patience for glitches and  though inconvenienced, most would managed to keep their displeasure to themselves. Apparently, one of the invited guests chose to share her experience online from one of the staffs of the organizing group. The guest allegedly received a rude treatment. The online post went viral and  was shared, retweeted, blogged and facebooked. Thus, hurt the online reputation of the company.

The company faced the unnecessary nega publicity because of  an “alleged” rudeness of the staff.

Read the rest of this entry »