If you are enrolled in an HMO (Health Maintenance Organization), then perhaps you understand that unless your medical check-up is prearranged, you are bound to experience the bureaucracy in the health service.
Here’s my experience:
I was requested by my doctor to undergo a stress test, to rule out initial findings in ecg. Since schedule is only every Monday afternoon, I coordinated with our HMO to make arrangement. I was given the first slot at 12:00 PM. I was also assured that the test will only be 1 1/2 to 2 hours, and that I will have to be in a sports attire when I go to the cardio lab.
Since this is in the middle of the day, I have to leave office before lunch and get back afterwards. I arrived 15 mins late from my appointment, and still catching my breath, and went straight to the cardio lab.
To my surprise, 12:00-1:00 is their lunch break and they only open their doors at 1PM. As soon as they opened their doors, I approached the staff and said I was supposed to be scheduled at 12:00PM but the person I spoke to in the cardio lab demanded that I should go down first to the cashier to validate something, a process that I need to do, before they can accommodate me.
At this point, my fuse blew up. Read the rest of this entry »
“… The success of a company depends on keeping your costs down.”
– Office Warehouse Inc.
“wanted a refund from Office Warehouse….according to them they do not do refunds!…wanted a refund because the price posted was different from the price they charged me so I wanted to return the product first thing the following day. Took me forever to talk to everyone from Office Warehouse except xxx (name withdheld). When I finally threatened to call the mall security and even DTI and demanded I talk to xxx (name withdheld) even when he was in a meeting, they finally said that they will process my refund and that I could go directly to Office Warehouse ATC to get it already. Super poor customer service! THe OIC girl xxx (name withdheld) did not even offer to help me contact all the people at Office Warehouse…the nerve! When I got my refund, she did not even talk to me or acknowledge me – she shouldn’t be promoted to manager. If keeping overhead low means keeping managers with poor customer relation skills….then that’s not the kind of business that should be franchised.
–
“Office warehouse? Poor service, snobbish and uncaring management, false advertising-lowest price…. thats a hoax! Low overhead? Super shrewd owners (that’s their reputation) who are willing to sacrifice customer service.”
– Customer 2
Read the rest of this entry »
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