Burger King’s Crappy Service
This is my 3rd post about Burger King, and their crappy customer service. This time, however, I experienced the shabby treatment at SM San Lazaro.
It was Sunday June 28, 2009, around 5:30 PM. After a business meeting with pharmacy operators, my stomach prompted me to refuel. So to satisfy my hunger, despite my previous experiences with them, I still decided to eat at Burger King, well because I like their burger.
I did not come there for the wi-fi since I still have to do errands for wifey, but since I am already in a wi-fi area, I thought of checking my email while eating. So I requested the crew for the username/password. Well, to be consistent with their reputation, they declined my request and said they prefer dining customers over customers who use their wi-fi. I said, you can see that I have a lot on my tray, I just need to check my email. The lady manager insisted they prioritize dining customers.
It was such an insulting experience, (1) I came there to eat primarily, to check the email is only secondary. (2) The manager insinuated that because I have with me my Mac, I am there for the free ride, thus a loss opportunity (to sell more), (3) to get the message across, the manager preferred to refund the amount I paid, instead of accommodating my request for the username so I can check my email.
Recent Comments