Customer Service Feedback

This is my 3rd post about Burger King, and their crappy customer service. This time, however, I experienced the shabby treatment at SM San Lazaro.

It was Sunday June 28, 2009, around 5:30 PM. After a business meeting with pharmacy operators, my stomach prompted me to refuel. So to satisfy my hunger, despite my previous experiences  with them,  I still decided to eat at Burger King, well  because I like their burger.

I did not come there for the wi-fi since I still have to do errands for wifey, but since I am already in a wi-fi area, I thought of checking my email while eating. So I requested the crew for the username/password.  Well, to be consistent with their reputation, they declined my request and said they prefer dining customers over customers who use their wi-fi. I said, you can see that I have a lot on my tray, I just need to check my email.  The lady manager insisted they prioritize dining customers.

It was such an insulting experience, (1) I came there to eat primarily,  to check the email is only secondary. (2) The manager insinuated that because I have with me my Mac, I am there for the free ride, thus a loss opportunity (to sell more), (3) to get the message across, the manager preferred to refund the amount I paid, instead of accommodating my request for the username so I can check my email.

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About a week ago, I chose to do my physical regimen at Fitness First MOA because of the free wi-fi at Mall of Asia. So before I dive into a strenuous physical activity, I had my lunch just across the street, at Taste Asia, to do some online work.

The food there is great, one of my dining destinations whenever I’m at MOA, The free wi-fi is just an added value, specially to people like me. So after ordering my food, I attempted to connect to the internet. Unfortunately, there was no connection at that time. The signal from the router was detected but it looks like it was not connected to the modem. In fairness, this is the first time, in my experience, that the wi-fi is not working.

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