CS in Health Industries
If you are enrolled in an HMO (Health Maintenance Organization), then perhaps you understand that unless your medical check-up is prearranged, you are bound to experience the bureaucracy in the health service.
Here’s my experience:
I was requested by my doctor to undergo a stress test, to rule out initial findings in ecg. Since schedule is only every Monday afternoon, I coordinated with our HMO to make arrangement. I was given the first slot at 12:00 PM. I was also assured that the test will only be 1 1/2 to 2 hours, and that I will have to be in a sports attire when I go to the cardio lab.
Since this is in the middle of the day, I have to leave office before lunch and get back afterwards. I arrived 15 mins late from my appointment, and still catching my breath, and went straight to the cardio lab.
To my surprise, 12:00-1:00 is their lunch break and they only open their doors at 1PM. As soon as they opened their doors, I approached the staff and said I was supposed to be scheduled at 12:00PM but the person I spoke to in the cardio lab demanded that I should go down first to the cashier to validate something, a process that I need to do, before they can accommodate me.
At this point, my fuse blew up. Read more…
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