Customer Service Feedback

If you are enrolled in an HMO (Health Maintenance Organization), then perhaps you understand that unless your medical check-up is prearranged,  you are bound to experience  the  bureaucracy in the health service.

Here’s my experience:

I was requested by my doctor to undergo a stress test, to rule out initial findings in ecg. Since schedule  is only every  Monday afternoon, I coordinated with our HMO to make arrangement. I was given the first slot at 12:00 PM. I was also assured that the test will only be 1 1/2 to 2 hours, and that I will have to be in a sports attire when I go to the cardio lab.

Since this is in the middle of the day, I have to leave office before lunch and get back afterwards. I arrived 15 mins late from my appointment, and still catching my breath, and went straight to the cardio lab.

To my surprise, 12:00-1:00 is their lunch break and they only open their doors at 1PM.  As soon as they opened their doors, I approached the staff and said I was supposed to be scheduled at 12:00PM but the person I spoke to in the cardio lab demanded that I should  go down first to the cashier to validate something, a process that I need to do, before they can accommodate me.

At this point, my fuse blew up. Read the rest of this entry »