Customer Service Feedback

On my last post, I discussed with you my experience at Healthway Shang, on this post I will share our experience at Healthway Robinson’s Place (Ermita).

We availed of the “passage to manhood” package of the clinic for P3.5k. We scheduled our son way ahead for a 1:30 circumcision. Since we are late by 15 mins because of parking problems, the doctor took his lunch first. We waited for about 20 mins, but we are to blame.

We were attended to properly, but I was asked to stay outside the operating room. The doctor took time to explain to us how to go about the post circumscision procedure. When I talked to my son, he said he was made comfortable inside and he felt no pain except the administration of anesthesia.

What I appreciated the most is the phone call we received after a week to check if everything is ok. This one, compensates for shortcomings I experienced at Shang. They sure put premium on relationship, and with this, I will give them a thumbs up review.

Allow me to discuss with you my experience(s) with Healthway clinics. On this post, however, I will share my Shang ri la experience.

It’s our APE (Annual Physical Exam) and one of the nearest clinic from our office is Healthway Shang, so I opted for Healthway Shang. The service is not lousy, maybe because somebody knows me there (a church mate whom I don’t exactly recall at first, until he made mentioned that he was part of the the youth group a decade ago where I used to minister or volunteer serving). Small world, ha ha.

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