Customer Service Feedback

I would like to share two good experiences with start up businesses who extended above normal customer assistance.

The first service provider is Car-Go, a new car wash (and general car care) center at # 8 Macapagal Blvd. (in front of PNB). The price is $2.5 (P 100) or $ 0.50 (P 20) more expensive than the back yard car wash service you can find. But the boys there knew what customer service is. They have an air-conditioned waiting area, a container van turned lounge area  and your car wash goes with “armor all” treatment and the standard “tire black” application. On my last visit, I just inquired if the deep scratch I got in the rear bumper can still be remedied thru buffing. Well, I got the answer thru a demo. The scratch was removed and that extra service should have cost me $ 5 ( P200) for the labor cost and the chemical. They gained a loyal customer in the process. I will be scheduling a complete service (engine detailing, total paint and steam detailing) which will cost $125 (P5000) because of that.

Read the rest of this entry »