Nov 17, 2007 2
Customer Service And Synergy
After experiencing broken promises and sloppy customer service in different occasions, dissecting the cause of a poor service or unmet customer expectations can be value adding. Allow me to share briefly some of my experiences:
- I subscribed to a telecoms company who offered a wireless phone and internet connection but I ended up frustrated since it can’t be relied upon. Drop calls are normal occurrence as well as intermittent or no internet connection at all.
- I also subscribed to another telecoms with their “quick install” gimmick. Indeed, the unit was installed the same day. We were promised activation in 3 days, because of the long holiday break. But it took them 10 days to activate the DSL and phone unit.
- Poor service in banks are also common,
- I was inconvenienced for 2 days, unable to to withdraw money from my account. As consequence of bank mergers, the accounts has to be converted and transactions suspended for 2 days. We were not informed, though, ahead of time.
- In a different bank, I applied for a cyber account so I can receive payments via paypal. I was made to understand that I will be notified when my card is ready for pick-up. 2 weeks after, had I not called their customer hotline, I would not know that I need to call the branch to check if the product is ready for pick up.
Recent Comments