Customer Service Reviews

This is a short review of my experience on PLDT’s LL+ All Call. I availed of this product to make my online store reachable to readers.

Here’s my experience when applying

1. I went to a PLDT business center twice but they ran out of SIM.
2. I saw a PLDT  booth inside a mall and decided to apply. Applying is easy because they will just verify your records, and they will give you your SIM. Requirement is a photocopy of your ID.
3. Purchase of phone is optional. Price of phone is from P 1k to 2.3K
4. Activation of the SIM took about 4 days

Usage feedback

1. PLDT SIM can be used in an open line or even on “Smart” locked cell phones.
2. Automatically dropping calls every 10 minutes.
3. NDD/IDD is not pre-activated.

I called 171 several times but the peeps there can’t seem to answer my concerns. Until one CS staff advised me to call the landline plus hotline at 101328. After my conversation with the LL+, I was able to confirm the following:

1. NDD/IDD is not preactivated. To avail of this feature, you have to personally visit PLDT’s business center and submit a financial document
2. For incoming calls, the system is programmed to drop the call every 10 minutes. Outgoing calls are supposedly not programmed for this. But based on my experience, calls are dropped even on outbound calls.
3. Indeed convenient, signal is not a problem

Sonnie PLDT Thumbs Up