Jun 1, 2009
A Bad Taste Of Customer Service
About a week ago, I chose to do my physical regimen at Fitness First MOA because of the free wi-fi at Mall of Asia. So before I dive into a strenuous physical activity, I had my lunch just across the street, at Taste Asia, to do some online work.
The food there is great, one of my dining destinations whenever I’m at MOA, The free wi-fi is just an added value, specially to people like me. So after ordering my food, I attempted to connect to the internet. Unfortunately, there was no connection at that time. The signal from the router was detected but it looks like it was not connected to the modem. In fairness, this is the first time, in my experience, that the wi-fi is not working.
While waiting for the food, I signaled for the manager in the area to seek assistance, the crew member came instead. The crew just relayed the concern to the manager who just advised the crew to check with IT. The manager did not bother to listen to my concern anymore.
The food arrived, and I followed up the status again and they just said there is no problem, per their IT. So I showed them my lap-top to show that I have no connection.
Before I finish my food, I checked with them again the status and they said they already advised their IT. Until I finished eating, none of them came back to advise or appraise me of my concern. So I decided to just leave. All in all, from the time I ordered my food up to the time I left the restaurant, it’s about 1 1/2 hr.
The attitude of the manager and the crews are far from what I experienced with the Sy’s. The owners are sensitive to the customers needs, but this particular people, seems to leave a bad taste to what I know about SM.
