May 14, 2009
Company said… Customer said
“… The success of a company depends on keeping your costs down.”
– Office Warehouse Inc.
“wanted a refund from Office Warehouse….according to them they do not do refunds!…wanted a refund because the price posted was different from the price they charged me so I wanted to return the product first thing the following day. Took me forever to talk to everyone from Office Warehouse except xxx (name withdheld). When I finally threatened to call the mall security and even DTI and demanded I talk to xxx (name withdheld) even when he was in a meeting, they finally said that they will process my refund and that I could go directly to Office Warehouse ATC to get it already. Super poor customer service! THe OIC girl xxx (name withdheld) did not even offer to help me contact all the people at Office Warehouse…the nerve! When I got my refund, she did not even talk to me or acknowledge me – she shouldn’t be promoted to manager. If keeping overhead low means keeping managers with poor customer relation skills….then that’s not the kind of business that should be franchised.
–
“Office warehouse? Poor service, snobbish and uncaring management, false advertising-lowest price…. thats a hoax! Low overhead? Super shrewd owners (that’s their reputation) who are willing to sacrifice customer service.”
– Customer 2
This is an excerpt in a blog discussion, but please note that claim is unverified and remains an allegation.
For purposes of discussion and mutual learning, above is an example of customers asserting their right and challenged the service provider. While Filipino customers, unless pissed off, are known to keep silent and ignore a mediocre service, some customers, on the other hand, can exaggerate their experience.
In a customer empowered environment, product and service providers are gearing toward the training of their staff to handle customer complaints and invest on customer relations management.
