May 11, 2009
A Phone Call That Matters
On my last post, I discussed with you my experience at Healthway Shang, on this post I will share our experience at Healthway Robinson’s Place (Ermita).
We availed of the “passage to manhood” package of the clinic for P3.5k. We scheduled our son way ahead for a 1:30 circumcision. Since we are late by 15 mins because of parking problems, the doctor took his lunch first. We waited for about 20 mins, but we are to blame.
We were attended to properly, but I was asked to stay outside the operating room. The doctor took time to explain to us how to go about the post circumscision procedure. When I talked to my son, he said he was made comfortable inside and he felt no pain except the administration of anesthesia.
What I appreciated the most is the phone call we received after a week to check if everything is ok. This one, compensates for shortcomings I experienced at Shang. They sure put premium on relationship, and with this, I will give them a thumbs up review.
[...] the extent of attention and service we give to people is commensurate to the value they give to us, due respect should be accorded to everyone whether they can afford to give you cash tip or not, or they are [...]