Apr 16, 2009
Customer Service Is Courtesy
As a blogger, connectivity is important and primary consideration for going to establishments either to eat or just have coffee is the availability of internet.
Aside from doughnuts and coffee shops, one of my fave destination is Burger King. I like it’s burger, with or without free internet. Wi-fi just became an added value to the overall experience.
Unfortunately, in one of our trips at Mall of Asia, we intentionally went to BK because of it’s free wi-fi. So wifey and kids sat where there is an electrical outlet, and where the sign “wi-fi zone” is precaruisly posted. They set-up the lap tops while I am waiting for my turn to order our food. The crews saw my family with the computers but none advised them that wi-fi is down, not until I was about to pay for our order and asked the cashier for the access code. We have been there for at least 20 mins, we decided just to dine elsewhere even though we want the food there.
While we we do not expect 100% up time of their wi-fi, we expected them to at least have the courtesy to advise us of the internet problem since they saw us setting up the lap tops. A signage advising customers of such will do.
Customer service is about courtesy after all.
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sometimes, when going inside a shop with free wifi, i test it first with my nokia n82. but most shops don’t really bother advising their customers. some staff also don’t know if their connections are working or not until someone complains.
Unfortunately, I do not have a wi-fi enabled cell phone
, Nice meeting you at iblog5
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