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Revisiting Baywalk

January 2nd, 2010
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Almost 3 years after Alfredo Lim took over the reigns of the city of Manila, here is what Baywalk looks like a few days before the end of 2009. Be the judge if the move to reverse what Lito Atienza did was prudent.

As a customer, will you be encouraged to frequent Baywalk now than 3 years ago?

Sonnie Santos

A Bad Taste Of Customer Service

June 1st, 2009

About a week ago, I chose to do my physical regimen at Fitness First MOA because of the free wi-fi at Mall of Asia. So before I dive into a strenuous physical activity, I had my lunch just across the street, at Taste Asia, to do some online work.
The food there is great, one of [...]

Sonnie Santos

CS in Health Industries

May 23rd, 2009

If you are enrolled in an HMO (Health Maintenance Organization), then perhaps you understand that unless your medical check-up is prearranged,  you are bound to experience  the  bureaucracy in the health service.
Here#8217;s my experience:
I was requested by my doctor to undergo a stress test, to rule out initial findings in ecg. Since schedule  is only [...]

Sonnie Santos

Company said… Customer said

May 14th, 2009

“#8230; The success of a company depends on keeping your costs down.”
– Office Warehouse Inc.
#8220;wanted a refund from Office Warehouse….according to them they do not do refunds!…wanted a refund because the price posted was different from the price they charged me so I wanted to return the product first thing the following day. Took [...]

Sonnie Santos